Returns and Refunds

Returns, Refunds and the 'No Quibble' money back guarantee


We will honour your right to cancel under the Distance Selling Regulations (2000). You have 7 days in which to notify us that you wish to cancel, and the 7 days commences the day after receipt of the goods. This is your statutory 'cooling off period'. You may notify us of your cancellation by completing an RMA request. You are responsible for returning the goods to us and the cost of so doing. You must take reasonable care of the goods. Goods which cannot be resold as new will be rejected for refund and returned to you. Goods which have their security seals broken will not be accepted for refund for health reasons.  As the majority of our products are cosmetics, products that have had their lid opened can not be returned unless faulty for hygine reasons.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. We will also contact you to give you the choice to accept or decline this offer. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Please note our credit card system will charge your card before your order is dispatched. This secures your order on our system and allows our system to go through its fraud screening processes

Faulty goods and Returns

Unwanted Goods: Within 7 days these can be returned for a full refund for any reason. After 7 days we reserve the right to refuse opened and/or unwanted goods.

Postage: All returned items must be sent by recorded post (not Special Delivery or Courier), as we are not responsible for un-received goods. The cost of returning items is the responsibility of the customer, there are some exceptions, please email for details. You should always contact us if you are unsure if you can return an item to us. A return request (RMA) must be completed before the product is returned so that we can track this, there is a link on our website "Returns" for you to request a RMA.
All returned goods must be accompanied with a RMA reference from the above form so that we can track which order it is related to..

PLEASE NOTE SOME PERSONAL PRODUCTS CAN ONLY BE EXCHANGED IF FAULTY, WE WILL NOT REFUND PERSONAL PRODUCTS THAT ARE NOT FAULTY, This is for Hygeine reasons, PLEASE CHECK YOU HAVE THE CORRECT PRODUCTS BEFORE BREAKING THE SEAL ON THE PRODUCT.